Australian Government - Australian Customs and Border Protection Service

To protect Australia's borders and foster lawful trade and travel.

Contact Customs and Border Protection

Frequently asked questions

You may be able to find the answer to your question on our Frequently asked questions page. Our FAQ section has information for travellers, importing/exporting goods, Customs brokers/warehouses, careers and recruitment, complaints and compliments, drawbacks/refunds, Freedom of Information and detector dogs.

Our Top 5 FAQ topics are:

- Duty/GST
- Passenger Concessions/Allowances
- Food/Plants/Animals
- Medications
- Importing Goods through Customs and Border Protection

General enquiries

  • Email us

  • 1300 363 263

  • +61 2 9313 3010 (outside of Australia)

  • Fax: (02) 8339 6714

  • Office locations

  • Office hours: 8am to 5pm (AEST and AEDT) Monday to Fridays excluding national public holidays

Cargo Support

  • 1300 558 099

  • Fax: (02) 8339 6713

Office hours

Monday to Friday: 7am – 8pm (AEDT)
Weekends: 9am – 5pm (AEDT)

Monday to Friday: 7am – 7pm (AEST)
Weekends: 9am – 5pm (AEST)

Report suspicious activities to Customs Watch

Customs and Border Protection plays a vital role in protecting Australia's borders from the entry of illegal and harmful goods and unauthorised people. You can help us by reporting suspicious activities.

  • 1800 06 1800 (24 hours)

  • +61 2 6246 1325 (outside Australia 24 hours)

Alternatively, you can report suspicious activity online.

Visit the Customs Watch page for further information on the Customs Watch Program or to enquire about becoming a Customs Watch member.

Safety of Life at Sea Emergencies

Contact the Australian Maritime Safety Authority.

Hearing or speech impaired?

Contact the National Relay Service (NRS) on 133 677 if you are deaf or have a hearing or speech impairment.

  • TTY users phone 133 677 then ask for the Customs and Border Protection number you require.
  • Speak and Listen users phone 1300 555 727 then ask for the Customs and Border Protection number you require.
  • Internet relay users connect to the NRS and then ask for the Customs and Border Protection number you require.

Complaints and compliments

Your feedback is valuable to Customs and Border Protection and helps us to provide better service. Visit our Complaints and compliments page to submit your feedback.

Annual Report

If you would like to provide feedback on the Annual Report please email the Annual Report Coordinator.

Help us improve

We're working to improve the website. If you have any problems let us know by using our help us improve form.