Contact Customs and Border Protection


We have an extensive list of FAQs, which may be able to answer your question – In our FAQs we have answers to frequently asked questions about Travellers, Importing/Exporting Goods, Customs Brokers/Warehouses, Careers and Recruitment, Complaints and Compliments, Drawbacks/Refunds, Freedom of Information and Detector Dogs.

Our Top 5 FAQ topics are:

- Duty/GST
- Passenger Concessions/Allowances
- Food/Plants/Animals
- Medications
- Importing Goods Through Customs

8am to 5pm (AEST and AEDT) Monday to Fridays excluding national public holidays

Customs Watch - Report Suspicious Activities

Customs and Border Protection plays a vital role in protecting Australia's borders from the entry of illegal and harmful goods and unauthorised people. You can help us by reporting suspicious activities.

  • 1800 06 1800 (24 hours)

  • +61 2 6246 1325 (outside Australia 24 hours)

Alternatively, use this form to report suspicious activity

For further information on the Customs Watch Program or to enquire about becoming a Customs Watch member, please refer to this internet site:

Safety of Life at Sea Emergencies

Please contact the Australian Maritime Safety Authority Rescue Coordination Centre -

contacts available at this link.

Cargo Support

  • 1300 558 099

  • Fax: (02) 8339 6713

During daylight saving in NSW (October to April), 7am to 8pm (AEDT) Monday to Friday and 9am to 5pm (AEDT) weekends;

During eastern standard time in NSW (April to October), 7am to 7pm (AEST) Monday to Friday and 9am to 5pm (AEST) weekends.

Hearing or speech impaired?

Call the National Relay Service on 133 677.

If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for the Customs and Border Protection number you require.
  • Speak and Listen users phone 1300 555 727 then ask for the Customs and Border Protection number you require.
  • Internet relay users connect to the NRS and then ask for the Customs and Border Protection number you require.

Complaints and compliments

Your feedback helps Customs and Border Protection to improve our service to clients.

Annual Report

If you would like to provide feedback on the Annual Report please email us:

Website technical problems

If you find any technical problems with this website, please complete a website feedback form. modified: 7 January, 2014 10:45 AM