Contact Customs and Border Protection
We have an extensive list of FAQs, which may be able to answer your question – In our FAQs we have answers to frequently asked questions about Travellers, Importing/Exporting Goods, Customs Brokers/Warehouses, Careers and Recruitment, Complaints and Compliments, Drawbacks/Refunds, Freedom of Information and Detector Dogs.
Our Top 5 FAQ topics are:
8am to 5pm (AEST and AEDT) Monday to Fridays excluding national public holidays
Over the Christmas period, the enquiries phone number (above) and Client Services Nationally will be closed from Wednesday 25 December 2013 – Friday 27 December 2013 and on Wednesday 1 January 2014.
Customs Watch - Report Suspicious Activities
Customs and Border Protection plays a vital role in protecting Australia's borders from the entry of illegal and harmful goods and unauthorised people. You can help us by reporting suspicious activities.
1800 06 1800 (24 hours)
+61 2 6246 1325 (outside Australia 24 hours)
Alternatively, use this form to report suspicious activity
For further information on the Customs Watch Program or to enquire about becoming a Customs Watch member, please refer to this internet site:
Safety of Life at Sea Emergencies
Please contact the Australian Maritime Safety Authority Rescue Coordination Centre -
1300 558 099
Fax: (02) 8339 6713
During daylight saving in NSW (October to April), 7am to 8pm (AEDT) Monday to Friday and 9am to 5pm (AEDT) weekends;
During eastern standard time in NSW (April to October), 7am to 7pm (AEST) Monday to Friday and 9am to 5pm (AEST) weekends.
Over the Christmas period, Cargo Support will continue to be available as outlined above (daylight saving opening hours).
Hearing or speech impaired?
Call the National Relay Service on 133 677.
If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for the Customs and Border Protection number you require.
- Speak and Listen users phone 1300 555 727 then ask for the Customs and Border Protection number you require.
- Internet relay users connect to the NRS and then ask for the Customs and Border Protection number you require.
Complaints and compliments
Your feedback helps Customs and Border Protection to improve our service to clients.
If you would like to provide feedback on the Annual Report please email us:
Website technical problems
If you find any technical problems with this website, please complete a website feedback form.