Passenger Experience

To gain an overall indication of the level of international travellers' experiences through Australian airports, Customs and Border Protection has engaged an independent survey involving face-to-face interviews for inbound and outbound passengers conducted quarterly (August, November, February and May) at each of the major airports in Australia.

Inbound passenger experience snapshot	Outbound passenger experience snapshot
February 2013 (181 kb)	February 2013 (186 kb)
November 2012 (181 kb)	November 2012 (180 kb)
August 2012 (210 kb)	August 2012 (209 kb)
May 2012 (200 kb)	May 2012 (200 kb)
April 2012 (200 kb)	April 2012 (200 kb)
March 2012 (204 kb)	March 2012 (204 kb)
February 2012 (200 kb)	February 2012 (201 kb)
January 2012 (201 kb)	January 2012 (202 kb)
December 2011 (206 bk)	December 2011 (205 kb)
November 2011 ( 201 kb)	November 2011 (202 kb)
October 2011 (198 kb)	October 2011 (198 kb)
September 2011 (60 kb)	September 2011 (61 kb)
August 2011 ( 60 kb)	August 2011 (61 kb)
July 2011 (61 kb)	July 2011 (61 kb)
June 2011 (60 kb)	June 2011 (61 kb)
May 2011 (60 kb)	May 2011 (60 kb)
April 2011 (60 kb)	April 2011 (60 kb)
March 2011 (60 kb)	March 2011 (60 kb)
February 2011 (60 kb)	February 2011 (60 kb)
January 2011 (59 kb)	January 2011 (60 kb)
December 2010 (59 kb)	December 2010 (60 kb)
November 2010 (59 kb)	November 2010 (60 kb)
October 2010 (59 kb)	October 2010 (60 kb)
September 2010 (95 kb)	September 2010 (96 kb)
August 2010 (96 kb)	August 2010 (96 kb)
July 2010 (96 kb)	July 2010 (96 kb)
June 2010 (96 kb)	June 2010 (96 kb)
May 2010 (95 kb)	May 2010 (95 kb)
April 2010 (96 kb)	April 2010 (96 kb)
March 2010 (96 kb)	March 2010 (96 kb)
February 2010 (96 kb)	February 2010 (96 kb)

SmartGate passenger experience

Customs and Border Protection has also engaged an independent survey involving face-to-face interviews for inbound passengers using SmartGate at each of the major airports in Australia.

Inbound SmartGate Passenger Experience Snapshot

November 2012 (200 kb)	February 2013 (204 kb)
May 2012 (206 kb)	August 2012 (222 kb)
March 2012 (220 kb)	April 2012 (205 kb)
January 2012 (216 kb)	February 2012 (215 kb)
November 2011 (206kb)	December 2011 (220 kb)
September 2011 (61 kb)	October 2011 (203 kb)
July 2011 (61 kb)	August 2011 (61 kb)
May 2011 (60 kb)	June 2011 (61 kb)
March 2011 (60 kb)	April 2011 (60 kb)
January 2011 (60 kb)	February 2011 (61 kb)
November 2010 (60 kb)	December 2010 (60 kb)
September 2010 (96 kb)	October 2010 (60 kb)
July 2010 (96 kb)	August 2010 (96 kb)
May 2010 (96 kb)	June 2010 (96 kb)
March 2010 (96 kb)	April 2010 (96 kb)
January 2010 (96 kb)	February 2010 (96 kb)