Australian Government - Australian Customs and Border Protection Service

To protect Australia's borders and foster lawful trade and travel.

Passenger Experience

To gain an overall indication of the level of international travellers' experiences through Australian airports, Customs and Border Protection has engaged an independent survey involving face-to-face interviews for inbound and outbound passengers conducted quarterly (August, November, February and May) at each of the major airports in Australia.

 Inbound passenger experience snapshot 

 Outbound passenger experience snapshot 

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SmartGate passenger experience

Customs and Border Protection has also engaged an independent survey involving face-to-face interviews for inbound passengers using SmartGate at each of the major airports in Australia.

Inbound SmartGate Passenger Experience Snapshot

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