Australian Government - Australian Customs and Border Protection Service

To protect Australia's borders and foster lawful trade and travel.

Online Payment Facility

Make a single payment Register as a userLogin

 

 

 

Important notice

On Saturday 30 August 2014 the connection between the Australian Customs and Border Protection Service (ACBPS) and our financial institution Westpac will be unavailable from 12:00 to 23:59 AEST.

What this means for clients of the ACBPS

New non-EFT transactions that are created in the ICS during this time will not be available for payment via the ACBPS electronic payment methods (online payment facility and automated telephone payment system) until the connection is restored.

Similarly, confirmation of payments made during this time for transactions that are available using these payment methods will not be transferred back to the ICS until the connection has been restored.

It is possible that transactions and payments may take a few hours after the connection has been restored to be processed and made available.

Online payment facility

Please note that there can be a delay of up to 5 minutes after invoice creation before it is available to be paid. 

If you are unable to locate your invoice for payment straight away, please try again in five minutes.

 

Single Payment Option

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 Make a single payment

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View the help guide


This option is generally used by infrequent Clients who need to make a one-off payment to Customs and Border Protection.  To use this option locate the Customer Reference Number, in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from Customs and Border Protection.  ICS Clients can locate the Customer Reference Number on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message.

Regular clients may choose to register as a user of the Online Payment Facility, which will allow you to view your account information online and structure payments according to your needs. A receipt number will be displayed at the end of the each online transaction and can be printed as a record of payment.

Refer to Register as a User to become a registered user.

Registered User Option

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 Login to online payment facility

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View the help guide


Registered users can manage their payments to Customs and Border Protection and keep a track of payment history using this facility. Transactions are available for payment within 15 minutes of creation within Customs and Border Protection’s financial system.

Refer to Register as a User to become a registered user.

Register as a User

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 Register as a user

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View the help guide


To register as a user of Customs and Border Protections online payment facility, you must have details of an existing outstanding transaction as an outstanding invoice number must be quoted during initial registration. 

Note: You only need to register once for each client/customer account number.

Other Payment Options

Refer to payment options for a complete list of the payment options offered to Customs and Border Protection's Clients.

Help Guides

See below for a complete list of help guides for the Online Payment Facility.

Single Payment Help

Use these instructions to make a single payment to Customs and Border Protection.

The Single Payment option is generally used by infrequent Clients who need to make a one-off payment to Customs and Border Protection.

In order to use this option the Client will need to know the Customer Reference Number for that particular transaction.  Please note that a new Customer Reference Number is generated for each new transaction and should not be used more than once.

Online Registration Help Guide

Use these instructions to register online as a new user of the online payment facility.

An outstanding transaction must exist in the Customs and Border Protection financial system prior to registering, as an invoice number must be quoted during initial registration.

Note: You only needs to register once for each client/customer account number.

Login Help Guide

Use these instructions to log onto the online payment facility.

Administration Help Guides
Use these instructions to manage a registered account in the Online Payment Facility. Includes information on:

    • Bank Account Administration
    • Credit Card Account Administration
    • Adding/Editing Personal Details
    • Changing Password

Invoice Payment/Management Help Guides
Use these instructions to manage the payment of invoices in the Online Payment Facility. Includes information on:

    • Approving Invoices for full or part payment
    • Accounts Payable Schedule
    • Payment History