Paying Customs and Border Protection Invoices

Payment Options

Customs and Border Protection issues clients with a number of different documents to notify them of the amounts payable depending on the system calculating the payment.  

Payment can be  made to Customs and Border Protection in the following ways:-

 

EFT

Integrated Cargo System (ICS) EFT Facility

This facility is only available for ICS EFT generated invoices.  Customs and Border Protection debits monies direct from pre-approved Client bank accounts. If you wish to take part in this payment option you must provide Customs Cargo Support with a completed registration form and bank account details (see Direct Debit Request Form).

You can give permission for a specific invoice to be paid, using this facility, through the ICS. At midday each weekday (excluding national public holidays) Customs and Border Protection generates a bank file which lists all invoices that have been identified for payment. Westpac collects the monies from your account on the same day.

Online Payment Facility

Online Payment Facility*

The Customs and Border Protection Online Payment facility is hosted by Westpac and is accessible from the Customs and Border Protection Web site.

The online payment facility offers a secure and convenient way to pay your invoices by credit/debit card. Customs and Border Protection accepts Visa, MasterCard and American Express.

You can pay single invoices or you may choose to register as a regular user, which will allow you to view your account information online and structure payments according to your needs. A receipt number will be displayed at the end of the each online transaction and can be printed as a record of payment.

To make a payment using the Online Payment Facility Single Payment option you will need the Customer Reference Number~ quoted in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from Customs and Border Protection.  ICS Clients can locate the Customer Reference Number~ on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message.

Important note for Clients paying an International Mail or Unaccompanied Personal Effects Notice of Assessment online. You will not be able to register as a regular user; instead you can make a payment via the single payment option.

Please note that there can be a delay of up to 5 minutes after invoice creation before it is available to be paid. If you are unable to locate your invoice for payment straight away, please try again in five minutes.

BPay

BPay*

Contact your participating Financial Institution, either by internet or telephone, to make this payment directly from your account using BPay.

When prompted enter the Biller Code and Customer Reference Number~ as shown in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from Customs and Border Protection.  ICS Clients can locate the Customer Reference Number~ on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message.

Please note that payments made via BPay may incur additional time delays depending on your Financial Institution and their processing timeframes.

Automated Telephone Payment Service

Automated Telephone Payment Service*

Call 1800 008 174, 24 hours a day and select option 1 to pay Customs and Border Protection by credit/debit card over the phone. Customs and Border Protection accepts Visa, MasterCard and American Express.

To make a payment using the Automated Telephone Payment Service you will need the Customer Reference Number~ quoted in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from Customs and Border Protection.  ICS Clients can locate the Customer Reference Number~ on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message.

Please note that this is an automated telephone system. There can be a delay of up to 5 minutes after invoice creation before it is available to be paid. If you are unable to locate your invoice for payment straight away, please try again in five minutes.

In Person

In Person at a Customs and Border Protection Client Services Counter*

You may attend a Customs and Border Protection Client Services counter with your Invoice, Payment Advice or Notice of Assessment and pay using cash, money order, cheque#, credit/debit card or EFTPOS.

Post in Payment

Post in Payment

You may post a cheque# (for the exact amount payable) or money order to the postal address shown on the Invoice, Payment Advice or Notice of Assessment.  Any discrepancies in a Cheque total amount payable may result in a delay in processing this payment.  A receipt may be mailed to you on request.

Cheques should be made payable to Australian Customs and Border Protection Service.

Payment Processing Timeframes

Once received by Westpac, notification of electronic credit/debit card payment is sent to Customs and Border Protection’s financial system every 15 minutes (excluding a 2 hour bank processing time between 01:00-03:00 AEST). 

Notification of BPay and direct debit (via the registered user option of the online payment facility) are processed once a business day and may incur additional time delays depending on your Financial Institution and their processing timeframes.  Typically, payments made via BPay by 18:00 AEST and Direct Debit by 16:00 AEST on a weekday are processed overnight.

Important Notes

Clients importing through International Mail: Goods are released from Customs control to Australia Post the business day following receipt of payment into the financial system. Please allow approximately 7 working days for delivery of your article.

Failure to quote the correct Customer Reference Number may result in a delay in processing your payment.

There can be a delay of up to 5 minutes after invoice creation before it is available to be paid in the online payment facility and automated telephone payment service. If you are unable to locate your invoice for payment straight away, please try again in five minutes.

* Customs and Border Protection pass on merchant fees (currently 0.94% for MasterCard and Visa and 1.54% for American Express) for credit/debit card payments. This fee is not subject to GST and is equal to the fee that Customs and Border Protection incurs from its banker.

~ A new Customer Reference Number is generated for each new transaction and should not be used more than once.

# Customs and Border Protection does not accept personal cheques for the payment of Postal transactions.
http://customs.gov.au/site/page6065.asp modified: 2 May, 2013 11:28 AM